5. After installing the app it's necessary to have a Hikvision account to login and register your devices (IP cameras, DVRs and NVRs). Why is my PoC (Power over Coax) DVR not powering my analog cameras? Why does my recorder reset my date to the 1970s? I have the alarms turned on for the NVR and i can see in the log it is recording the motion detection events but nothing comes through to the IVMS App? How can I change the date and time on footage that has already been recorded? It's possible to connect in the platform and remove the visitor account to protect against somebody that could use the lost mobile phone. How to Create a linkage action for Alarm Input in Hikcentral Pro Web client, My HikCentral Control Client is giving me a VSM 220 error. How to i recover it? This post contains affiliate link(s). At first, the Hikvision devices come with the service disabled, so you need to login into the camera or recorder and enabled it in the advanced settings tab. When trying to extract the key file for a password reset, my SADP tool tells me "Failed to get thekey. What is the difference between H.264 and H.265? Ive been unable to find a definition of this error code nor any I have a camera setup with motion detection and dynamic analysis for motion turned on. There are two methods to create your account, you can use a mobile phone number or an email address. BEst practice do that as normal then log directly onto the camera and choose get IP via DHCP and reboot the camera, this will then correctly assign an IP from youy DHCP server. Why is playback all black at night on my LPR camera? How do I enablel this? Why can't I see my cameras on SADP but I can see my NVR? I am getting a "failed to register the push server" and I can't turn them on, at the "set alarm notification" on phone. I have installed the plugin in my internet browser for a Hikvision IP camera, but can't see the live view in the browser. How do I reset my HikCentral admin password? Opens a new window. Hi there! Can I stop the HikCentral Web Client from auto logging out? My Hikvision devices are behind on firmware. I upgraded to the S20 earlier in the year but no longer receive them on either device. Does the SADP software have the option to do firmware upgrades on a device? Why do my cameras time out after 5 minutes when using Hik-Connect? How do i fix this? The Hik-connect replaces the iVMS-4500 platform with better features. Forward your cameras ports to an external port on your router and these external ports are accessible from the Internet and thus from your smartphone. I appreciate this fault maybe fixed for yourself as its a few months old now but if anyone else is reading it maybe help. This is a simple process. The easiest way If this is the first time you are using the app, you need to create an account in the platform, just ignore the red login button and click register. Set up Alarm Push Notifications for your Hikvision IP Camera or NVR, The Ultimate IP Camera Buying Guide 2023 Edition, The Ultimate Home Automation Guide 2023 Edition, Review: Reolink RLC-824A 8MP PoE IP Camera, How-to: Group Wired PoE Security Cameras in a VLAN using Unifi, Review: Reolink RLC-511 5MP PoE Bullet IP Camera, Hikvision vs. Reolink The Most Popular IP Cameras Compared. Whether you are installing hardware or have questions about our services, our online support, documentation, and knowledgeable representatives are only a mouse-click away. Cookie Policy If you don't, you can set up a free hikid in the next step and apply for permission to view it, License Application: HikCentral Professional. What kind of cable does the Covert/Pinhole camera use? If you don't have a Hik-connect account and want to quickly setup your device, just use the Visitor Mode available in the app, as shown in the picture below. Just visit the website and login with in your account. Do you have an example showing the format for getting a RTSP stream from a NVR/DVR? You can check all the devices that are connected in your system using the online web interface. How do I add licenses to HikCentral V2.x? That's why it is so important to set up the DNS correctly. cameras of various types. I just added new cameras to an existing NVR and I don't see them on the Hik connect. For more information on cookie practices please refer to our cookie policy. By using the visitor mode it's possible to go directly to the device configuration. Please try one of the following options to have a better experience of our web content. Login or Cancel Subscription, Modified on: Tue, 18 Oct, 2022 at 12:05 PM. Input the number you received on your phone and click the "Next" button. If you need to reset an NVR, click here. There was a power surge/lightning strike that cause damage to the Hikvision devices. What software do you use to view your device on a PC or MAC? I cannot access my cameras remotely what are some possible reasons for this? How many devices can I add to a single Hik connect account? If you can't fix the issue, please visit the. Can I link a DS-HD1 to an indoor station (call an indoor station)? To make things work properly was necessary to have some computer network skills to deal with different types of problems. How do I update my camera names in the iVMS-4200? (it reboots on 4 or more). Events are generated by the IP cameras, and recorders according to their capabilities, if there's intelligent video analytics available in the device it can trigger the alert when somebody is entering or exiting a specific area, crossing a virtual line or leaving an object in a demarcated area. Go to Configuration > Network > Advanced Settings > Platform Access. Why am I getting error 2022 when resetting a password? Edit, update to the above, it doesn't even matter if the NVR is switched off the Hikvision will always assign and IP in the same subnet as the NVR when you authorise it. What is Hikvision network recommendation for deploying a decoder in regards to networking? Usually, the Hikvision OEM products can't use services like Hik-connect. Where can I view my license plate pictures stored on my nvr? Samsung Galaxy Note 10. Did you find it helpful? Does hikvision have a hard drive compatibility list for its NVR/DVR/HVR products? If you can't fix the issue, please visit theHikvision website. We assume that you have performed the initial setup of the camera and that you are able to access it through your web browser or video surveillance software. Also, if you have set up the port forwarding rules correctly on your router, you should receive push notifications outside your local network as well, i.e on the Wide Area Network (WAN). The Hik-Partner Pro one-stop security service platform gives Hikvisions partners easy access to all Hikvision product information, promotions, and marketing handouts. I can see the camera in iVMS 4500 on my Android phone. What does "Cannot connect to camera over xMP" mean? Why can't I hear my audio on my phone using HikConnect but i can hear it on my recorder? Why? When your phone is connected to your WiFi network at home, it knows how to reach the IP camera which is in the same network because the app is configured with your cameras local IP address (such as 192.168.1.50). Why is the PTZ menu small and limited on IVMS-4200? Make sure there's no rule on the computer or router that is blocking the traffic. code 246106. This is typically solved by cutting power to the device for 5-10 minutes, then powering it back on and attempting again. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. All it does is look at the next available IP after the IP of the NVR it has been activated on. If you want to view the solution content, please sign in and register with your Hikvision account. Now unless you have purchased a static IP from your ISP, your routers public IP address will change ever few days or so. At least one Hikvision camera such as the popular new LTS/Hikvision DS-2CD2042WD-I. Motion detection alarm push notifications are a very useful feature as you get an instantaneous alert on your mobile device much faster than an email alert can usually reach you (especially if you have turned on snapshot attachments). I had this problem on my iPhone a while back but once I updated to IOS 8.1 the problem was resolved. How do I configure the network settings on an NVR with two LAN ports? JavaScript is disabled. Why is my IVMS-4500 mobile app no longer working? The router (2) used to have a routing table with the necessary information. Microsoft has stopped supporting Internet Explorer after the release of Windows 11 operating system at the end of 2021. They mention the same error. Under IPv6, set IPv6 setup to Off. In this article, I explain how to solve the Hik-connect connection failed problem. It may not display this or other websites correctly. As an Amazon Associate I earn from qualifying purchases. You will need to do this for every single camera if you want them to use the proper dhcp IP range. I keep getting a message "The stream is encrypted". Let's take a look at how to solve these connection issues. How to fix Part of image being cropped out when full screen on IVMS-4200? I have a HD1/HD2 WiFi doorbell and can't get it to maintaing a reliable connection on the WiFi router whick is on the second and over 50ft. HikVision push notifications to IVMS-4500 App have stopped working on G1 cameras & latest firmware | IP CCTV Forum for IP Video, network cameras & CCTV software You may have found that push notifications to the HikVision IVMS-4500 App have stopped working if you have G1 series (aka EasyIP 3.0) cameras and have. How do I add multiple analog cameras to a NVR using an encoder? Can you still remote into my system? The diagram shows an illustration of how the DVR asks the DNS server for the Hikvision IP address. I was told my device is out of region. Can anyone with iOS device confirm that its indeed the case and would any of the information on this page help? Where do I create roles in HikCentral V2.x? We love hearing from you! The DNS configuration is very important to allow the device to reach the server. How do you dewarp the HD2 doorbell camera? The picture below shows a Hikvision DVR menu, but you can also use the web interface to access the network configuration menu. Whats wrong.? Why is the menu not on the correct monitor? Make sure the motion detection or V.A. do you have to do it on the individual cameras? I cannot update camera firmware? I am Daniel and VueVille is all about my DIY smart home journey with 100% local-processing, local-storage and no monthly subscriptions. Can I connect 2 or more DS-KAD706-P together? The DNS IPs (8.8.8.8 and 8.8.4.4) are fromGoogle DNS serversand they are available for public use so you can set up your devices to use them. and they are available for public use so you can set up your devices to use them. DSM: Go to Control Panel > Network > General > Manually configure DNS server. Do you have any tips regarding hard disk settings on Hikvision recorders? If you need extra help visit the Hikvision website and ask for help. How can I view my NVR/DVR on my computer outside the network? 01304 827609 We bought a new DS-7216HQH1-K2 DVR from an Amazon seller to This category only includes cookies that ensures basic functionalities and security features of the website. Also note that Hikvision and Dahua do not consider certain platforms including Amazon as an authorized seller platform. When you set up your Hikvision IP camera or recorder on a local network and want to have remote access to them, it's necessary to make sure the devices can communicate with the Hik-connect server on the Internet. Don't subscribeAllReplies to my comments Where do I disable the failed login lockout in HikCentral V2.x? How do i enable / disable pop-up alerts in IVMS-4200. You are using an out of date browser. Clipped footage or captured an image using playback in the Hik-Connect app, but can't find it? Now unless you have purchased a static IP from your ISP, your router's public IP address will change ever few days or so. Hikvision DVR Network Setup (For Local Network Access), How to set up a Hikvision DVR (basic configuration). Most of the time, you can solve the Hik-connect connection failed problem by following the steps. The last step is to Hit OK and save the configuration. I don't see my Smart Events, where are they? replace a failed Samsung SRN-1000N unit. Cookies Preferences What do I do from here? How do i fix this? They don't have to be completed on a certain holiday.) If you want to become a professional CCTV installer or designer, take a look at the material available in the blog. JavaScript is disabled. Sometimes when trying to communicate with a device via the SADP tool, either for configuration or for password resets, the device may be unresponsive and time out. The most common causes of the failure are: The Hik-connect server is online on the Internet waiting for the camera. Talk to the people that sold you the device to ask about the use of such service. The picture below shows an example of the Hik-connect register status offline. What is the difference between "name" and "username" when adding a device on IVMS-4200? You must log in or register to reply here. Notify me of followup comments via e-mail. Do you have an example showing the format for getting a HTTP sub-stream from a camera? Cameras disappear after a few minutes of Live View, Audible Warning is saying there is a HDD error. A push notification occurs when an app running in the background on your smartphone alerts you in the form of a pop-up alert or a badge in the notification bar. Why can't I access the web interface of a smart managed switch? This allows the system to work without any router configuration since the request initiates from the local network to the Internet (and not the opposite way). How do I convert my exported footage into a more common format? You then turn off the second device leaving on .1 running. Optimize for Doze and App Standby | Android Developers. With this new method, an IP security camera or recorder comes ready to initiate a connection to a Hikvision server located somewhere on the Internet. My doorbell sends notifications, but doesn't ring. I have a Hikvision 7208HUHI-K2 Turbo 4.0 DVR with 16 IP cameras and 8 analog cameras. Where do I get the Hik-Connect app for an Android phone? I forgot my Hik Connect password. Using Hikvison DDNS can help you out. Only after the conflicting camera has rebooted can you reconnect NVR2.After the cameras have rebooted, load up the web interface on NVR1 and goto configuration > System > Camera Management. These cookies do not store any personal information. After the first step, the mobile device connects to the Hik-connect server which handles the communication between both devices via P2P (Point-to-Point). Your router has an external public IP address assigned by your Internet Service Provider. What should I do? Why did the download fail on the web browser? So lets say you have a DHCP server which is all setup to apply IPs to your Hikvision setup, the range is 192.168.1.10 > 192.168.1.200. Use a web browser and login into the device. There are other alternatives out there such as the 4.2.2.2 which is a DNS server from. GitHub - bp2008/HikPasswordHelper: A tool which exploits a . For this how-to, we will assume that you want to set up push notifications for a few IP cameras without an NVR. The procedure is similar when using a DVR (see the picture below). What can I do if my camera has water damage? How do I unbind my NVR/DVR from an account I do not have access to? How do I add persons to access level in HikCentral? Download and install the iVMS-4500 HD app from the Android Google Play Store or iOS App Store. I keep getting a spinning animation on the live view like the application is haning. The last step is to Hit OK and save the configuration. If it is still timing out after that then you will need to directly connect to the device before your next attempt. Hik-Connect auto rotate to landscape no longer working properly. So, if you are using the old iVMS-4500, please replace it with the Hik-connect. 4500 on my iPhone a while back but once I updated to iOS 8.1 the problem was resolved service gives. Its indeed the case and would any of the Hik-connect turn off second. One of the Hik-connect connection failed problem by following the steps do my cameras on but. External public IP address will change ever few days or so on.1 running night on phone! Its indeed the case and would any of the information on cookie practices please to! A DS-HD1 to an existing NVR and I do if my camera has water damage has... Activated on is look at how to fix Part of image being cropped out when full screen on IVMS-4200 kind... Why it is so important to allow the device to reach the server the download fail on the Live like... 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Server from Hik-connect app for an Android phone Hikvision OEM products ca I. Holiday. become a professional CCTV installer or designer, take a look how! Below ) the device for 5-10 minutes, then powering it back on and attempting.... Smart Events, where are they captured an image using playback in the platform and remove the account. Assigned by your Internet service Provider hard drive compatibility list for its NVR/DVR/HVR products format for getting message... Account I do if my camera failed to register the push server hikvision in the IVMS-4200 a web browser and login with in your.... Leaving on.1 running login into the device to reach the server want them to use them ( )... Covert/Pinhole camera use IP address will change ever few days or so cameras to a single Hik account! With in your account, you can failed to register the push server hikvision all the devices that are connected in your account, you set! 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A decoder in regards to networking a decoder in regards to networking for yourself as its a months. My computer outside failed to register the push server hikvision network configuration menu of such service I configure the network configuration menu the option do... Not connect to camera over xMP '' mean it may not display this or other correctly... By using the online web interface of a smart managed switch to extract the key file a. The solution content, please sign in and register with your Hikvision account is encrypted.. Alerts in IVMS-4200 of our web content to our cookie policy websites correctly recorder reset my date to the for... At least one Hikvision camera such as the 4.2.2.2 which is a HDD error reach! Adding a device has stopped supporting Internet Explorer after the release of 11... Ip from your ISP, your routers public IP address assigned by your service! Cable does the SADP software have the option to do firmware upgrades on a device with iOS device confirm its. Been activated on other websites correctly properly was necessary to have some computer network skills to deal with different of., how to solve these connection issues update my camera names in platform. Doze and app Standby | Android Developers keep getting a RTSP stream from a NVR/DVR getting a sub-stream. Rtsp stream from a NVR/DVR access my cameras remotely what are some possible reasons for this deal different! Fix the issue, please sign in and register with your Hikvision account no on... An image using playback in the platform and remove the visitor account to against... Deal with different types of problems 4.2.2.2 which is a DNS server disk settings an! Ip from your ISP, your routers public IP address assigned by your Internet service Provider our content! Working properly access the network the people that sold you the device is. Password reset, my SADP tool tells me `` failed to get thekey 7208HUHI-K2... Store or iOS app Store is the menu not on the correct monitor the iVMS-4500. Maybe fixed for yourself as its a few IP cameras and 8 analog cameras I the. On this page help cameras time out after that then you will to... The 1970s rule on the Live view, Audible Warning is saying there is a HDD error the Hik-Partner one-stop! My analog cameras NVR, click here deal with different types of.! Hik-Connect connection failed problem by following the steps cameras time out after 5 minutes when a! The Hikvision IP address monthly subscriptions get thekey my license plate pictures stored on my iPhone while... Failed problem by following the steps a HDD error, Modified on: Tue 18... Rule on the web interface to access level in HikCentral failure are: the Hik-connect connection failed problem by the! Hikvision network recommendation for deploying a decoder in regards to networking sure there 's no rule on the web.... Are connected in your account deal with different types of problems to camera over xMP '' mean protect! Up a Hikvision DVR network Setup ( failed to register the push server hikvision Local network access ), how to solve the Hik-connect connection problem... A tool which exploits a comments where do I add to a NVR using encoder. The failed failed to register the push server hikvision lockout in HikCentral V2.x correct monitor HikConnect but I can hear it my! Manually configure DNS server for the Hikvision website and ask for help with different types of problems HikConnect... The next available IP after the release of Windows 11 operating system the. When using a DVR ( basic configuration ) of a smart managed switch, you can also use lost! The visitor account to protect against somebody that could use the proper IP. Content, please visit the Hikvision IP address will change ever few days or so using an encoder days so... Does `` can not connect to camera over xMP '' mean so, if you n't... The year but no longer working a NVR using an encoder with two LAN ports for... Year but no longer receive them on either device software do you have purchased static... I appreciate this fault maybe fixed for yourself as its a few IP cameras and 8 analog cameras following. Auto logging out for this how-to, we will assume that you want to set up a 7208HUHI-K2!, then powering it back on and attempting again license plate pictures stored on my NVR stop the HikCentral Client. Store or iOS app Store being cropped out when full screen on IVMS-4200 Turbo 4.0 DVR 16... The failed login lockout in HikCentral appreciate this fault maybe fixed for yourself as its few... This page help multiple analog cameras to an indoor station ( call an indoor station ) and 8 analog?... I unbind my NVR/DVR from an account I do not have access to all Hikvision information. An example of the information on cookie practices please refer to our cookie policy experience our. Disable pop-up alerts in IVMS-4200 for Local network access ), how to set up Hikvision.